According to the authors, this book is designed to be a guide to all the variations, forms, and themes of teaching people how to use computers. The book is divided into 20 chapters, which cover all aspects of computer training. It explains why training is important, how adults learn, why people resist learning, and the different types of learners. It then covers the design, objectives, procedures, and evaluation of training programs. The last chapters deal with the management of training, such as hiring staff, costs of training, marketing the training function, purchasing training from outside vendors, and providing effective support. The book ends by discussing future trends and changes in the computer training field.

One chapter, “Techniques & Technologies,” is designed in a special format with 23 “mini-chapters.” Each mini-chapter deals with either a training technique (such as classroom management) or a training technology (such as interactive video). The authors explain the advantages and disadvantages of using each tool or technique. This chapter is extremely useful as a quick reference guide.

The authors have included actual industry examples to reinforce their key points. They have also included sample forms and lists that can be used in the training process.

This comprehensive book covers all the facets of training. According to the authors, this book is “for anyone who is involved with helping people to use computers in their job.” Therefore they have designed it to be used as a guide, a reference manual, or a textbook. It is extremely easy to read and would be of interest to readers who would like to learn about computer training or enhance their skills in this area.