The Information Technology Infrastructure Library (ITIL) attracts a lot of attention from many organizations. The first third of this book introduces ITIL and its relationship to the ITIL version 3 (V3) framework. The ITIL V3 library consists of five volumes [1,2,3,4,5].

The rest of Menken’s book contains benchmark statements that are related to each of the ITIL V3 library’s five books. Although these voluminous, broad, and often very general statements are helpful for planning an ITIL V3 framework implementation, it is assumed that IT specialists “know how to create value for [their] customers” and “know what obstacles are anticipated for organizational change.”

This book provides an exhaustive list of benchmark statements to use as references when planning an implementation of the ITIL V3 framework. However, figuring out what needs to be done to respond to each statement is not quick, simple, or even feasible. The book may be a quick guide, but it does not lead to a quick and easy implementation. It is arguable whether the book has achieved the objective of helping with stress-free IT service management.

If you’re seeking anything other than a reference checklist, skip this book. Menken fails to offer a substantive discussion of how to implement the ITIL V3 framework in a dynamic and busy world.