The work mapping technique was devised during a major corporate process renovation. The authors describe it as an “information modeling and analysis tool,” so it should be useful to analysts involved in requirements elicitation. Unlike prior techniques, all stages of work mapping are participative and consultative, which ought to help reduce the common error of not addressing the needs of real users during system development. Participants develop maps of the work processes in their individual job or team, and these maps are combined into an area map, which relates the various smaller maps. The maps use flowcharting, job descriptions, floor plans, and anything else that might be used to reveal processes or process requirements. Storytelling and simulations help verify the maps and find areas for improvement. The authors have found manually developed maps more effective at revealing details than those made with automated tools. Overall, this is a thought-provoking paper for people who are struggling with improving work processes, including their personal work processes.