Computing Reviews
Today's Issue Hot Topics Search Browse Recommended My Account Log In
Review Help
Search
Professional service organizations and focus
McLaughlin C., Yang S., van Dierdonck R. Management Science41 (7):1185-1193,1995.Type:Article
Date Reviewed: Dec 1 1996

The authors describe the objectives of their research in the second paragraph:

This analysis centers on focus [the differentiation and selection of market segments] in health care, a professional service. The empirical data comes from a spectrum of outpatient surgery centers. Our objective here is to: (1) gain better understanding of the concept of focus as it applies in the sector, (2) develop a framework to assist service operators and managers with focus decisions, and (3) develop a base from which the reader can apply these findings to other service sectors.

The authors provide a minimum of background discussion on the macro- and micro-focus decisions and outpatient surgery centers before proceeding with their analysis. Their framework consists of a list of questions that they suggest will “sharpen focusing decisions.” To answer each question, they utilize industry characteristics, the results of a survey they conducted on the advantages and disadvantages of outpatient surgery centers, and research papers.

This paper is targeted toward readers already familiar with the literature on professional service organizations and the focus decision. It would be most useful to those with a specific interest in outpatient surgery professional service organizations, since the authors state that their approach to studying the micro-focus decision “will have to be applied to other service sectors to determine whether it applies more generally.”

Reviewer:  Nils Kandelin Review #: CR119902 (9612-1039)
Bookmark and Share
 
Organizations (K.7.2 )
 
 
Systems And Information Theory (H.1.1 )
 
 
Life And Medical Sciences (J.3 )
 
Would you recommend this review?
yes
no
Other reviews under "Organizations": Date
Eric Howe: Data Ombudsman
 The Computer Bulletin 2(2): 20-21, 1986. Type: Article
Jul 1 1987
In the age of the smart machine: the future of work and power
Zuboff S., Basic Books, Inc., New York, NY, 1988. Type: Book (9789780465032129)
Apr 1 1995
The start of IFIP--personal recollections
Auerbach I. IEEE Annals of the History of Computing 8(2): 180-192, 1986. Type: Article
May 1 1987
more...

E-Mail This Printer-Friendly
Send Your Comments
Contact Us
Reproduction in whole or in part without permission is prohibited.   Copyright 1999-2024 ThinkLoud®
Terms of Use
| Privacy Policy