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Journal of Theoretical and Applied Electronic Commerce Research
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Digital wellness services for young elderly: a missed opportunity for mobile services
Carlsson C., Walden P. Journal of Theoretical and Applied Electronic Commerce Research 11(3): 20-34, 2016. Type: Article
This is a preliminary report/proposal about using mobile digital services to help the “young elderly,” that is, people between 60 and 75 years old. Conclusions are based on the experience of a Finnish company offeri...
Apr 20 2017
The role of emotions and trust in service recovery in business-to-consumer electronic commerce
Chaparro-Peláez J., Hernández-García Á., Urueña-López A. Journal of Theoretical and Applied Electronic Commerce Research 10(2): 77-90, 2015. Type: Article
The issue of “service recovery,” restoring good relations with a customer after an e-commerce service problem, is the topic of this paper. It shows the significant role emotions play in service recovery and the impo...
Nov 4 2015
A metrics-driven approach for quality assessment of linked open data
Behkamal B., Kahani M., Bagheri E., Jeremic Z. Journal of Theoretical and Applied Electronic Commerce Research 9(2): 64-79, 2014. Type: Article
The linked open data (LOD) project has been underway for several years now. It was launched as an initiative to openly and publicly publish interconnected data on the web and, therefore, turn the (semantic) web toward a meaningful plat...
Feb 9 2015
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