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1-10 of 72 reviews |
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The impact of organizational efforts on consumer concerns in an online context
Shukla P. Information and Management 51(1): 113-119, 2014. Type: Article
Internet shoppers often leave online stores without buying a single item. Consumer concerns causing this behavior and potential organizational countermeasures are investigated in this paper using statistical means, yielding two surpris...
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Apr 14 2015 |
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The adoption of software measures: a technology acceptance model (TAM) perspective
Wallace L., Sheetz S. Information and Management 51(2): 249-259, 2014. Type: Article
Wallace and Sheetz present their research to explain and predict who will adopt and begin to use a software measure utilizing an extension of the technology acceptance model (TAM) that they developed and tested. The authors clearly def...
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Jul 23 2014 |
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A different approach to information management by exceptions (toward the prevention of another Enron)
Nguyen T. Information and Management 51(1): 165-176, 2014. Type: Article
Notable business bankruptcies such as Enron and WorldCom were caused by the wrongdoings of a group of managers. The author believes that wrongdoings that may potentially lead to business collapse can be exposed early enough to exercise...
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Jun 24 2014 |
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Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory
Fan L., Suh Y. Information and Management 51(2): 240-248, 2014. Type: Article
It is important to understand the circumstances under which users switch from an incumbent technology to a disruptive technology. This is particularly relevant today because of the increasing popularity of mobile devices....
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May 2 2014 |
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Centralization as a design consideration for the management of call centers
Adria M., Chowdhury S. Information and Management 41(4): 497-507, 2004. Type: Article
Adria and Chowdhury argue that the effectiveness of a call center is based on the balance of its structure between centralization and decentralization. They explain that the careful organizational design of a call center improves servi...
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Jun 14 2004 |
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Integrating nominal group technique and joint application development for improved systems requirements determination
Duggan E., Thachenkary C. Information and Management 41(4): 399-411, 2004. Type: Article
The software development practitioner’s job in gathering system requirements is more of an art than a proven science. He or she can choose from a few technique options, such as customer satisfaction surveys, joint application...
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Apr 30 2004 |
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Measuring the performance of electronic government services
Steyaert J. Information and Management 41(3): 369-375, 2004. Type: Article
A study to determine the effectiveness of government Web sites, using an already established marketing model for electronic commerce, is presented in this paper. The factors considered in assessing Web site effectiveness were awareness...
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Mar 26 2004 |
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The concept of contingency beyond "It depends": illustrations from IS research stream
Umanath N. Information and Management 40(6): 551-562, 2003. Type: Article
There are many different kinds of organizations, application domains, information systems, and information technologies. One of the key factors in successful development is matching the kind of information system or information technol...
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Jan 9 2004 |
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Enticing online consumers: an extended technology acceptance perspective
Chen L., Gillenson M., Sherrell D. Information and Management 39(8): 705-719, 2002. Type: Article
Chen, Gillenson, and Sherrell have addressed a very important question: What motivates a customer to use an electronic store? Some necessary conditions, based on the technology acceptance model (TAM) combined with innovative diffusion ...
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Nov 24 2003 |
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CIO influence behaviors: the impact of technical background
Enns H., Huff S., Golden B. Information and Management 40(5): 467-485, 2003. Type: Article
A two-phase study of influence behaviors used by chief information officers (CIOs) is covered in this paper, which also addresses the question, “Do CIOs with greater technical backgrounds differ from CIOs with lesser technica...
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Aug 19 2003 |
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