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Takenaka, Takeshi
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Serviceology for services: selected papers of the 1st International Conference of Serviceology
Mochimaru M., Ueda K., Takenaka T., Springer Publishing Company, Incorporated, Tokyo, Japan, 2014. 375 pp. Type: Book (978-4-431548-15-7)
For the past two decades, managing service processes has been an important area of research and practice. Since modern service processes are embedded and/or supported by global information technology (IT) systems, IBM coined the term &...
...
Oct 16 2014
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