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	Mochimaru, Masaaki     Options: All Media Types Journals Proceedings Div Books Whole Books Other Date Reviewed Title Author Publisher Published Date Descending Ascending Date Reviewed     1 - 1 of 1 reviews       Serviceology for services: selected papers of the 1st International Conference of Serviceology Mochimaru M., Ueda K., Takenaka T., Springer Publishing Company, Incorporated, Tokyo, Japan, 2014. 375 pp.  Type: Book (978-4-431548-15-7) For the past two decades, managing service processes has been an important area of research and practice. Since modern service processes are embedded and/or supported by global information technology (IT) systems, IBM coined the term &...... Oct 16 2014
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