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  Browse All Reviews > Information Systems (H) > Information Interfaces And Presentation (H.5) > User Interfaces (H.5.2) > Training, Help, And Documentation (H.5.2...)  
  1-10 of 14 Reviews about "Training, Help, And Documentation (H.5.2...)": Date Reviewed
  The art of technical documentation (2nd ed.)
Haramundanis K., Digital Press, Newton, MA, 1998.  Type: Book (9781555581824)

Haramundanis presents her view of how to produce effective technical documentation to technical writers in the computer industry. She takes the unique, but essentially correct, position that technical writing is not scientific writing ...

Jul 1 1998
  Developing Windows error messages
Ezzell B., O’Reilly & Associates, Inc., Sebastopol, CA, 1998.  Type: Book (9781565923560)

Edith Wharton has been quoted as saying that “There are two ways of spreading light: to be the candle or the mirror that reflects it.” Windows error messages often seem to put out the light rather than spread it. Ez...

Jun 1 1998
  Human factors for technical communicators
Coe M., John Wiley & Sons, Inc., New York, NY, 1996.  Type: Book (9780471035305)

Coe’s purpose is to assist technical communicators in understanding the users of their products, so they can make the products useful. The book reflects the author’s experience as a communicator, educator, and indus...

Mar 1 1997
  Bullet proof documentation
Cady D., McGraw-Hill, Inc., Hightstown, NJ, 1996.  Type: Book (9780070096318)

The jacket says, “If you’re interested in a career that’s bursting with potential, you’ll find an enlightening discussion of the role of document testers in today’s and tomorrowR...

Dec 1 1996
  Designing and developing electronic performance support systems
Brown L., Digital Equipment Corp., Acton, MA, 1996.  Type: Book (9781555581398)

The author defines an electronic performance support system (EPSS) as a software environment that provides “a context within which work is done. Everything needed to do the job--information, software, expert advice a...

Dec 1 1996
  A guide to publishing user manuals
Whitaker K., John Wiley & Sons, Inc., New York, NY, 1995.  Type: Book (9780471118466)

For both the Corel Ventura and the FrameMaker desktop publishing packages, this book is an extended user’s manual, whether the user specializes in software development, engineering, quality assurance, or technical writing. An...

Aug 1 1996
  Designing electronic performance support tools
Stevens G., Stevens E., Educational Technology Publications, Englewood Cliffs, NJ, 1995.  Type: Book (9780877782834)

How should your company create electronic performance support tools? The authors offer three possibilities: hire someone to do it (if you can find anyone who knows how); take a seminar or workshop (but these only teach one development ...

Jun 1 1996
  Document interface
Haimes R. interactions 1(4): 15-18, 1994.  Type: Article

Haimes puts the case for using business documents as the prime interface to business information. In particular, he argues that we should move away from the old perception of publishing as a separate packaging function for occasional s...

Jun 1 1996
  Designing and writing online documentation (2nd ed.)
Horton W., John Wiley & Sons, Inc., New York, NY, 1994.  Type: Book (9780471306351)

As the title suggests, this book is a practical guide to online documentation. The introductory chapter does well in identifying several different types of online documentation systems, such as help facilities, computer-based training ...

Apr 1 1996
  Writing software manuals
Thirlway M., Prentice-Hall, Inc., Upper Saddle River, NJ, 1994.  Type: Book (9780131388017)

This short book offers good guidance for writing software manuals. It is intended as a guide for anyone involved in technical writing that supports software products. The book would be of particular value to those who do not have much ...

Mar 1 1996
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