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Susan Loretta Fowler
FAST Consulting
Staten Island, New York

Susan Fowler is a co-owner of FAST Consulting, and runs training seminars on Web application interface design (

FAST Consulting has done application design for major Wall Street, pharmaceutical, reinsurance, and telecommunications firms. Susan recently led a multicultural team designing diagram and mapping software for Telcordia Technologies in Piscataway, NJ.

In addition to her corporate work, she teaches technical communication to engineering students at Fairleigh Dickinson University in Teaneck, NJ. In 1998, she taught English for a month in Masan, South Korea, at Kyungnam University. In 2004, she received a master’s degree in education, with a concentration on English as a second language, from Fairleigh Dickinson University.

Susan is co-author with Victor Stanwick of three software design books, The GUI style guide, The GUI design handbook, and the Web application design handbook (Morgan Kaufmann Publishers, 2004).

Her current research interests include sound interface design and complex software decision-support systems.


Smart clothing: connecting human with clouds and big data for sustainable health monitoring
Chen M., Ma Y., Song J., Lai C., Hu B.  Mobile Networks and Applications 21(5): 825-845, 2016. Type: Article

This paper isn’t about smart clothing, really, even though there are long descriptions of the things you have to think about when you’re embedding wires and sensors in fabric (how often can you put that shirt through the washer, and ho...


Who will retweet this? Detecting strangers from Twitter to retweet information
Lee K., Mahmud J., Chen J., Zhou M., Nichols J.  ACM Transactions on Intelligent Systems and Technology 6(3): 1-25, 2015. Type: Article

The authors of this paper are from Google, IBM Research, and Utah State University. These are smart folks, and the study shows it....


Design thinking research: making design thinking foundational
Plattner H., Meinel C., Leifer L.,  Springer Publishing Company, Incorporated, New York, NY, 2015. 290 pp. Type: Book (978-3-319196-40-4)

Compilations are usually a mixed bag, with some great papers and a few that leave you scratching your head. Design thinking research is like that. For example, “Preserving Access to Previous System States in the Lively Kernel” i...


Overview of auditory representations in human-machine interfaces
Csapó Á., Wersényi G.  ACM Computing Surveys 46(2): 1-23, 2013. Type: Article

The title of this paper is accurate: It is an overview of the various categories of sounds developers have created to provide information and entertainment to software users. The authors list the various types of sounds that are currently used in ...


Extracting usability and user experience information from online user reviews
Hedegaard S., Simonsen J.  CHI 13 (Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, Paris, France,  Apr 27-May 2, 2013) 2089-2098, 2013. Type: Proceedings

When I read this paper, it reminded me of a conference poster I’d seen many years ago. The poster authors had come up with a method for spell-checking using Google search. They reasoned that, if you searched for a word and Google didn’...


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