There are two ways of conducting a project in an organization: using internal professionals trained in project management issues, or contracting a project management company that comes with its own personnel and all of the software/hardware/techniques necessary. In this paper, Stoshikj et al. propose that activities under the umbrella of project management can be considered a service. They identify the high involvement of the user of a project management tool in the system’s creation and customization process as one of the major points to consider. The study is based on a great set of more than 20 PMBOK guide [1] references, including some complete quotes from the text. The references describe the project management cycle from project initiation through project closure, identifying the main issues in their proposal.
The authors conducted a survey with project management professionals in the construction industry to find out which information technology (IT) tools are most used. From their findings, they conclude that the complexity of project management tools in that industry is a good example of the emerging potential of project management as a service.